We are delighted you are joining Digicel+; we want to get you up and running as soon as possible. We will aim to have your service installed in 5-7 working days.

This can of course vary depending on demand and your availability. Once the appointment date has been confirmed, you will then be contacted again 24 hours prior to the scheduled installation. Our representative will reconfirm your availability for the time slot (8AM - 12PM or 12PM - 5PM) in which our technicians will arrive to carry out the work.  

If this is your first bill, it will include some one time only charges. Don’t worry, assuming you don’t make any further changes to your products and services, the subsequent bills will be as per the package you have purchased.

You are billed for package charges a month in advance. However, on your first bill, you will also be charged on a prorated basis for the part of the month you had service before your first bill would have been generated. This is a one-time-only occurrence.

For example, I am in the billing cycle (15^th – 14^th) and my service was activated on the 18^th of March. So, therefore, I would be charged for services from the 18^th of March to the 14^th of April, which is 28 days outside of my bill cycle.

Going forward, your bill will be calculated based on your monthly subscription, plus any other charges not included in the monthly subscription. Any out of bundle charges such as chargeable Video on Demand, out of bundle phone calls, etc can contribute to your bill being higher than expected as these are not part of your monthly subscription charges.

For example, I have requested to have the Movies+ package added to my account, therefore my bill will be my subscription charges PLUS the cost of the package I would have requested (Movies +).